Title Customer Service Representative (17016)
Salary $15.00/hour plus commission
Employer Cornerstone Insurance Agency
Job Information

Cornerstone Insurance Agency has partnered with Gorman Recruiting to fill a key fulltime position for a Customer Service Representative in Louisville, KY.

The ideal candidate would have experience working in a professional and client-centric environment and superior organizational skills with competencies to perform the following key job responsibilities:

  • Assist in the production of new accounts and the retention of existing accounts
  • Provide prompt, efficient, high-quality service to designated accounts in support of Producer activities
  • Report to agency principal and assist in daily support functions: scanning, mailing, and miscellaneous document management


 Specific Position Functions include:

  • Responsible for gathering information and risk management recommendations for the renewal
  • Handle all personal lines claims when agency’s Claim Specialist is not available
  • Perform special projects at the request of clients being approved by manager
  • After reviewing updated client exposure survey information, obtain other renewal information and complete applications
  • Review renewals to determine if non-standard policies can be written in a standard program
  • Receive phone calls and office visitors requesting quotes, changes to existing coverage or new policies
  • Review existing accounts to determine if additional lines of insurance should be solicited
  • Receive and review all terminations and cancellations to determine action to be taken
  • Handle premium collection through form letters and request cancellation of policies when necessary
  • Follow up on outstanding claims and provide assistance in their resolution
  • Solicit expiration dates for policies not written by agency and increases in limits and/or coverages or rounding out accounts through sales to clients
  • Actively seek referrals from current client base
  • Document all material conversations with insureds and/or carriers regarding exposures and coverages
  • Perform other functions as assigned by management


Qualifications and Key Characteristics:

  • Personal LinesProperty Casualty License preferred but not required
  • 1-3 years of relevant experience
  • Excellent computer skills
  • Excellent written and verbal communication skills
  • Meet and exceed client expectations
  • Ability to multi-task
  • Desire for personal and professional enhancement
  • Demonstrate professionalism at all times



$15.00/ hour plus commission

Location Louisville, KY
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